Shipping or Technical Issue?

Payment and Shipping

8. Do you offer payment plans?

Yes, we offer flexible payment plans:

  • Pay-in-3: Spread the cost over three equal monthly payments.
  • Pay-in-6: Spread the cost over six equal monthly payments. Contact us for more details on setting up a plan that works for you.
  • 12 or 24 monthly instalments with our FCA registered financing partner.

9. How long does shipping take?

Orders typically ship within 3–5 business days and arrive within 10–14 business days. Once your order is shipped, you’ll receive tracking information.

10. Is installation included?

While professional installation is not required, we provide:

  • A detailed installation guide.
  • Optional video appointments with our team for step-by-step support.

11. What is your return policy?

Due to the nature of our products, returns are only accepted for faulty machines within 14 days of delivery. Please contact us immediately if there is an issue with your machine.

Technical and Usage Questions

12. How do I install my Kangen Water® machine?

Installation is straightforward and typically involves:

  1. Connecting the machine to your tap or under-sink water supply.
  2. Running a quick water test to ensure optimal performance.
  3. Refer to the user manual or book a video call with our team for help.

13. Can I use my machine with hard water?

Yes, Kangen Water® machines work with hard water, but we recommend using a pre-filter to extend the machine’s lifespan and optimize performance.

14. Can I use Kangen Water® for cooking and cleaning?

Absolutely! Kangen Water® is ideal for:

  • Cooking: Enhances the flavour of soups, rice, and vegetables.
  • Cleaning: Strong acidic water removes contaminants from surfaces, fruits, and vegetables. Strong Alkaline water emulsifies oil, it can replace your best counter top or worktop wipes or cleaning agents.

Customer Support

15. What if I need help after purchasing?

We’re here for you! Hydroheim offers:

  • Lifetime support for all customers.
  • Subscription plans for maintenance, reminders, tips and easy access to replacement parts and cleaning kits.

16. How do I contact Hydroheim?

You can reach us via:

  • Email: info@hydroheim.com
  • Phone: 03300431674
  • Live Chat: Available on our website during business hours.